Last week I was in the big apple for a couple of days. I stayed in a hotel called Holiday Inn Express and it was quite nice.
I went to the restaurant of the hotel very early everyday due to the jet lag, so I was always the only one there. The staff in the restaurant were from a Caribbean island country that I could not remember the name. They were lovely and showed me how to make the fatty American pancake. I told the girls I was here for holiday and they were quite confused. Then I told them I was on vacation, which made sense to them. I was a bit surprised as the hotel was Holiday Inn, it was not a big word like Renaissance, so what would be the meaning of holiday in their minds?
Anyway, in the last day, I still had an interesting conversation with the girls and I told them I was going to leave in the evening. They went to the kitchen, came back and brought me a business card showing the website of the hotel on TripAdvisor and asked me to rate the hotel and mention them. I said yes to them and they told me their names.
After I checked out, I found this rating thing was quite annoying. I will normally rate all my hotels anyway but just to share my experience. If I write this rating just because they asked me to do so, am I still right? It should not be a question to anyone else, but just because I had received strict ethics educations from both CA and CFA programmes, I found I was in an ethical dilemma.
I don’t quite understand the expectation of the whole rating system on TripAdvisor, is it for simply sharing your opinions or can it be sued to send someone a compliment? Furthermore, the girls specifically told me I should mention them, and I would assume they could get some sorts of benefits, so should I disclose it in my rating? It’s all getting complicated before I tried to rate the hotel.
In the end, I thought I was overcomplicating a simple issue, so I drafted this rating with my own justification: I gave this hotel a 5 star rating, I also mentioned those girls just as evidence to support my rating. As for what they could get as a result of my rating, I would not know, so there was no need to disclose it. In addition, I did not tip them (Yeah, fucking cheap Chinese), so I was meant to do something to show my thanks to them.
I posted my rating on TripAdvisor. In a few days, I received the manager’s response, so I think everyone is happy now. Phew, it is not easy to become a CA or CFA…